Returns at Justpadel
We want you to be completely happy with your purchase. If a product isn't quite what you expected, you can return it within the return period.
Let us know within 14 days of receiving your order that you would like to return it. Once you have registered your return, you have another 14 days to send the product back to us.
To process your return, products need to be unused, undamaged and in their original packaging. Please keep your proof of postage and tracking number until your return has been fully processed.
Register a returnReturn conditions
To accept your return, products must meet our return conditions. Of course you can check out a padel racket the way you would in a shop. Please note: a racket with the protective plastic removed from the grip, or a racket that has been used on court, can no longer be returned.
All products must be returned unused, undamaged, clean and complete, in their original packaging. If the original packaging is missing or damaged, we may not be able to accept the return.
Who pays for return shipping?
Return shipping costs are paid by the customer, unless the product you received is damaged or defective.
Received a damaged, incorrect or faulty product? Please contact us before sending anything back. We will look at the situation and find the right solution for you, and if the product is damaged or defective, we cover the return shipping.
When you send a return, we recommend using a shipping method with tracking. Keep your proof of postage until your return has been fully processed: if a parcel without tracking goes missing in transit, we unfortunately can't investigate it.
How do I register a return?
1. Email us
Send an email to hans.vandermeulen@justpadel.com within 14 days of receiving your order. Include your order number and the email address you used to place the order.
2. Tell us what you are returning
Let us know which products you would like to return and why. This helps us process your return quickly and serve you even better.
3. Pack your return
Pack the products carefully in their original packaging, so they arrive back with us in good condition.
4. Send it back within 14 days
Send your parcel to our return address (see below) within 14 days of registering your return, using a shipping method with tracking.
As soon as we have received and checked your return, we process it as quickly as possible and confirm by email.
When will I receive my refund?
Once your return has arrived, we check the product. If it is returned in good condition, we refund you within 14 days of receiving the product, using the same payment method you used for your order.
We keep you updated by email throughout the process.
Return address
Please make sure your parcel is packed well and always use a shipping method with tracking.
Send your return to:
Justpadel Australia
14/67 Carabella Street
Kirribilli NSW 2061
Australia
As soon as we have received your parcel, we check the return and process it as quickly as possible. Questions? Contact Hans on hans.vandermeulen@justpadel.com or +61 466 383 404 (also on WhatsApp).