Fast shipping & delivery
We process your order as quickly as possible. Orders placed on a business day before 4 pm Sydney time are shipped the same day from our base in Sydney. We ship across Australia and New Zealand.
You receive an order confirmation by email after placing your order. As soon as your parcel has been dispatched, you receive a tracking link, so you always know where your order is.
Shipping options:
- Standard (2–5 business days): $10, or free on orders from $200
- Express (1–3 business days): $20, or $10 on orders from $200
Please note: the tracking status isn't always updated straight away. No update yet? That doesn't mean your parcel hasn't been sent. The carrier may not have scanned it yet, and the status updates automatically once the first scan has been processed.
Frequently asked questions about shipping & delivery
Got a question about the shipping or delivery of your order? Find the most frequently asked questions and answers here.
Order on a business day before 4 pm Sydney time? Then your order is shipped the same day.
Orders placed after 4 pm, on the weekend or on a public holiday are processed on the next business day.
As soon as your order has been dispatched, you automatically receive an email with your tracking link.
Orders placed on a business day before 4 pm Sydney time are shipped the same day. After dispatch, the delivery time depends on the shipping option you choose at checkout:
- Standard: 2–5 business days
- Express: 1–3 business days
The same delivery times apply to Australia and New Zealand. As soon as your order has left us, you receive a tracking link by email. This shows the current status and expected delivery of your parcel.
Good to know: during busy periods or because of delays at the carrier, delivery can sometimes take a little longer. Once your parcel has been handed over to the carrier, the tracking is always the best indication of when it will arrive.
No update after a few business days? Feel free to contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp). We are happy to look into it.
No, we ship orders on business days (Monday to Friday).
Ordering on the weekend? Your order is processed and shipped on the next business day.
First check whether your order was placed before 4 pm Sydney time on a business day. Orders placed after 4 pm, on the weekend or on a public holiday are processed on the next business day.
Please also check your spam or junk folder.
Has the next business day passed and you still haven't received a shipping confirmation? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) and include your order number.
Orders are not processed or shipped on public holidays.
Your order is processed on the next business day. Around public holidays, carriers can be busier than usual, so delivery may take a little longer.
As soon as your order has been dispatched, you automatically receive an email with your tracking link. Use this link to see the current status of your parcel and its expected delivery.
No email? Just to be sure, please check your spam or junk folder as well.
Please check your spam or junk folder first. It can also take a little while for your tracking link to become available after your order has been processed.
Still can't find the email? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp).
Does your tracking say the parcel hasn't been received or processed yet? This means your parcel hasn't had its first scan by the carrier yet.
Sometimes this first scan takes a little longer. In the meantime, your parcel may already be on its way to, or waiting at, the carrier.
Has the status still not changed after a few business days? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp). We will check the shipment and contact the carrier if needed.
Can you see an update in your tracking, but the status hasn't changed since? For example, your parcel was received by the carrier or arrived at a sorting centre, but has shown the same status for several days?
That doesn't necessarily mean your parcel is lost. A parcel is scanned at several points during the shipping process, and sometimes a scan is missed or processing at the carrier is delayed. Your parcel may well still be on its way.
What should you do?
Keep an eye on your tracking. In many cases a new update appears by itself and the parcel is delivered as normal.
No new update or scan for several business days? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) and include your order number. We will check the status of your shipment and contact the carrier if needed to find out where your parcel is.
We ship within Australia and New Zealand and offer two shipping options:
- Standard (2–5 business days): $10 for orders under $200, free for orders from $200
- Express (1–3 business days): $20 for orders under $200, $10 for orders from $200
You choose your shipping option at checkout, where the shipping costs for your order are shown.
Yes. Choose Express at checkout and your order is delivered in 1–3 business days after dispatch, in both Australia and New Zealand.
- Orders under $200: $20
- Orders from $200: $10
Order on a business day before 4 pm Sydney time and we ship your order the same day.
Not at the moment. We don't have a pick-up location, so all orders are shipped to the delivery address you enter at checkout.
Once your parcel has been handed over to the carrier, you may be able to change your delivery preferences through the carrier's tracking page, depending on the options they offer.
Unfortunately we can no longer change the delivery once your order has left us.
Just placed your order and entered the wrong address? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) as soon as possible.
As long as your order hasn't been processed yet, we will try to change the address for you.
Has your order already been processed or shipped? Then unfortunately we can no longer change the delivery address. In that case, check your tracking to see whether the carrier still offers delivery options.
Yes, we ship to both Australia and New Zealand. The same shipping options and costs apply:
- Standard (2–5 business days): $10 for orders under $200, free for orders from $200
- Express (1–3 business days): $20 for orders under $200, $10 for orders from $200
Sorry to hear your order is delayed. Please check your tracking first for the latest information.
Sometimes a carrier needs extra time to process a parcel, so the tracking isn't updated for a while. No new update for several business days? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp). We are happy to look into it and will start an investigation with the carrier if needed.
Does your tracking say your parcel has been delivered, but you haven't received anything? Please go through these steps first:
1. Check your tracking
Look at the full delivery details in your tracking. It may say the parcel was left with a neighbour, in a safe place or at another location.
2. Look around your home
Check whether the driver left the parcel in a safe place around your home, for example at the front door, at the back, in a parcel locker or another sheltered spot.
3. Ask your neighbours
Sometimes a parcel is left with a neighbour without this being clear in the tracking, so please check with your direct neighbours.
4. Wait until the end of the delivery day
Occasionally a parcel is scanned as delivered a little too early and is delivered later that same day.
Still nothing?
Have you gone through the steps above and your parcel still hasn't turned up after the delivery day? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) and include your order number. We will check the shipment and start an investigation with the carrier if needed.
A parcel isn't scanned at every single step of the shipping process, so the same status can sometimes be shown for several days.
No new update at all for several business days? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp). We are happy to look into it.
A parcel can be returned to us if, for example, it couldn't be delivered or the address entered wasn't correct.
Keep an eye on your tracking until the parcel has arrived back with us.
Once we have received the parcel, we will contact you about the next steps and send it out again.
Please check the full tracking details first. Sometimes it shows a house number or extra information about the delivery.
Also check with your other direct neighbours and around your home.
Still can't find the parcel? Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) with your order number, and we will look into the delivery further.
Please contact us at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp) as soon as possible if you entered the wrong delivery address.
As long as your order hasn't been processed yet, we will try to change the address for you. Has your order already been shipped? Then unfortunately we can no longer change the address. Depending on the carrier, there may still be delivery options available through the tracking.
We're sorry your product arrived damaged. We'd like to sort this out for you as quickly as possible.
Please email hans.vandermeulen@justpadel.com and include:
- Your order number
- A clear photo of the damaged product
- A close-up photo that clearly shows the damage
- Photos of the shipping box/packaging, even if it looks undamaged
- A photo of the shipping label on the packaging
Please report visible defects within 7 days of delivery, and keep the product and the original packaging until we have assessed your report. The carrier may need this information if the damage happened in transit.
Once we have received your report, we assess the situation and get back to you as soon as possible with the right solution. If the product is damaged or defective, we cover the return shipping.
Sorry about that! That is of course not how it should be, and we will make sure it is sorted as quickly as possible.
Please email hans.vandermeulen@justpadel.com and include:
- Your order number
- A clear photo of the product you received
- A photo of the product label or barcode, if there is one
- Which product you originally ordered
Please don't use the product you received by mistake, and don't remove any labels or the original packaging. Keep everything in its original condition until you have received further instructions from us.
Once we have received your message, we check your order and let you know the next steps.
Would you like to return a product? Register your return by emailing hans.vandermeulen@justpadel.com within 14 days of receiving your order. Please include:
- Your order number
- The email address you used to place the order
- Which products you would like to return
You then have another 14 days to send the products back to our return address:
Justpadel Australia
14/67 Carabella Street
Kirribilli NSW 2061
Australia
Read more on our returns page.
You have 14 days after receiving your order to let us know you would like to return it.
After registering your return, you have another 14 days to actually send the parcel back to us.
Please make sure the product is returned complete, unused, undamaged and in its original packaging.
- Register your return within 14 days of receiving your order, then send it back within another 14 days.
- Products must be unused, undamaged and in their original packaging.
- Rackets with the protective plastic removed from the grip can't be returned.
- Return shipping is paid by the customer, unless the product is damaged or defective.
Read more on our returns page.
Yes, return shipping costs are paid by the customer.
The only exception is when the product you received is damaged or defective. In that case, please contact us before sending anything back, and we cover the return shipping.
Once your return has arrived, we check the product first.
If the product is returned in good condition, we refund you within 14 days of receiving it, using the payment method you used for your original order.
Please note that, depending on your bank or payment method, it can take a few more business days before the amount is visible.
Would you rather have a different product? Register a return for the original product (see the return conditions) and place a new order for the product you would like.
Not sure which product suits you best? Hans, our local contact, is happy to help: contact him at hans.vandermeulen@justpadel.com or on +61 466 383 404 (also on WhatsApp).
Return shipping is free only if the product you received is damaged or defective. In that case, please contact us first and we cover the return shipping.
For all other returns, the return shipping costs are paid by the customer.
We're sorry your product arrived damaged. We'd like to sort this out for you as quickly as possible.
Please email hans.vandermeulen@justpadel.com and include:
- Your order number
- A clear photo of the damaged product
- A close-up photo that clearly shows the damage
- Photos of the shipping box/packaging, even if it looks undamaged
- A photo of the shipping label on the packaging
Please report visible defects within 7 days of delivery, and keep the product and the original packaging until we have assessed your report. The carrier may need this information if the damage happened in transit.
Once we have received your report, we assess the situation and get back to you as soon as possible with the right solution. If the product is damaged or defective, we cover the return shipping.
Is only the shipping packaging damaged and is the product itself completely fine? Then there is no need to report it.
The shipping box is there to protect the product in transit, so it can pick up some marks or damage along the way.
First check whether your order is being delivered in more than one parcel. You may have received several tracking links, and the parcels can arrive at different times.
Have all parcels been delivered and is a product still missing? Please email hans.vandermeulen@justpadel.com and include:
- your order number;
- which product is missing;
- which products you did receive.
We will then check your order.
Not all damage to a padel racket is automatically covered by warranty. All products carry the manufacturer's warranty, which covers material and manufacturing defects that occur during normal use. Damage caused by a collision, a fall, incorrect use or contact with the glass, the fence, the ground or another racket is not covered.
Crack in the racket face
A crack in the face without any visible impact damage can point to a manufacturing defect and is assessed under the manufacturer's warranty.
Rattle in the racket
Hear a rattling sound while playing? This can be caused, for example, by a small piece of carbon that has come loose inside the racket. This is also assessed under the manufacturer's warranty.
Crack from or on the frame
A crack on the frame, or one that runs from the frame into the face, usually points to impact damage, for example from contact with the fence, the glass, the ground, another racket or another hard object. Impact damage is not covered by the manufacturer's warranty.
How do I submit a warranty request?
Think your racket damage is covered? Email hans.vandermeulen@justpadel.com with as much information as possible:
- Your order number
- A clear description of what happened: when you first noticed the damage, in what situation it happened, and whether the racket hit anything beforehand
- A photo of the full front and the full back of the racket
- Clear photos of both sides and the full frame
- Several close-up photos of the damage from different angles
Please report visible defects within 7 days of delivery. Your rights under the Australian Consumer Law always apply.